Problems encountered in communication between burundian watters and english speaking customers the case of some selected hotels in Bujumbura city
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
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Memoire
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Bibliothèque Centrale | 007.MAN.2018 (Browse shelf) | 1 | Not For Loan | 5010000364557 |
A dissertation submitted in partial fulfillment of the award of the Degree "Licence en langue et littérature anglaises".
RESUME,
The purpose of this study was to investigate problems that waiters and waitresses in hotels in Bujumbura encountered when communicating with English speaking costomers in order to describe possible consequences of waiters and waitresses' ineffective communication and create specific plans to improve their English language skills as well as aid in their professionnal advancement.The study was conducted by questionnaire distributed to 60 waiters and waitresses,with 49 completed copies returned for data analysis.The results revealed that waiters and waitresses in hotels in Bujumbura fail to communicate in English effectively because they had a low level of proficiency in English language,they lack ideal environment to learn and practice English language and lack fundamental knowledge in English.The results of this study will help the management of hotels in Bujumbura to have a clear understanding of problrms that waiters and waitresses face when using english language.Therefore,English training course incomparating speaking and listening skills should emphasize.In addition,the results of this study provide some useful suggestions,and can be used as guideline for creating for creating effective English course for waiters and waitresses.
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