| 000 -GUIDE |
|---|
| Champ de contrôle de longueur fixe |
03086nam a22002657a 4500 |
| 003 - IDENTITÉ DU NUMÉRO DE CONTRÔLE |
|---|
| Champ de contrôle |
BI-BuBU |
| 005 - DATE/HEURE DE LA DERNIÈRE TRANSACTION |
|---|
| Champ de contrôle |
20210202100241.0 |
| 008 - ÉLÉMENTS DE LONGUEUR FIXE - RENSEIGNEMENTS GÉNÉRAUX |
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| Champ de contrôle de longueur fixe |
201118b2018 bd ||||fr|||| 000 0 eng d |
| 037 ## - SOURCE D'ACQUISITION |
|---|
| Source d'acquisition et du numéro d'inventaire |
Don de l'auteur |
| 039 ## - NIVEAU DE CONTRÔLE BIBLIOGRAPHIQUE ET HISTORIQUE D'ENCODAGE [OBSOLETE] |
|---|
| Date creation |
20201118115322.0 |
| Nom catalographe |
Godeberthe Nsengimana |
| 040 ## - SOURCE DU CATALOGAGE |
|---|
| Organisme qui a effectué le catalogage original |
BI-BuBU |
| Code de la langue utilisée dans le catalogage |
fre |
| Organisme qui a effectué la transcription |
BI-BuBU |
| Organisme qui a effectué la modification |
BI-BuBU |
| 041 0# - CODE DE LANGUE |
|---|
| Code de langue du texte/de la piste sonore ou du titre distinct |
eng |
| 080 ## - INDICE DE LA CLASSIFICATION DÉCIMALE UNIVERSELLE (CDU) |
|---|
| Indice de la Classification décimale universelle |
809.635.403. |
| 100 1# - VEDETTE PRINCIPALE - NOM DE PERSONNE |
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| Code de relation |
aut. |
| Nom de personne |
Nzambimana, Evariste |
| 245 10 - MENTION DU TITRE |
|---|
| Titre |
Language use in building and substaining the seller-customer relationship |
| Reste du titre |
a case study of the use of kirundi and french languages in Ngozi central market |
| Mention de responsabilité, etc. |
by Evariste Nzambimana; Jean Bosco Harerimana, Directeur |
| 260 ## - PUBLICATION, DIFFUSION, ETC. (ADRESSE BIBLIOGRAPHIQUE) |
|---|
| Lieu de publication, diffusion, etc. |
Bujumbura |
| Nom de l'éditeur, diffuseur, etc. |
University of Burundi, faculty of arts and social sciences, department of english language and literature |
| Date of publication, distribution, etc |
2018 |
| 300 ## - DESCRIPTION MATÉRIELLE |
|---|
| Collation |
VII-83 f. |
| Dimensions |
30 cm. |
| 502 ## - NOTE DE THÈSE OU MÉMOIRE |
|---|
| Numéro de liaison de zone et de séquence |
A thesis submitted in partial fulfillment of the requirements for the Award of the degree "Licence en langue et littérature Anglaises" |
| 520 ## - RÉSUMÉ, ETC. |
|---|
| Résumé, etc. |
Résume,<br/><br/>The work deals with the role of language use in building and sustaining the seller-customer relationship in the central market of Ngozi. It focuses on the use of Kirundi and French in speaking. The work aims at examining the influence that language use has on the relationship between sellers and customers in Ngozi central market. The study was conducted on the sellers and customers in that very market. The research questions are to know how sellers build relationship with their customers, how sellers sustain their commercial business and how language use impacts on the seller-customer relationship in Ngozi central market. After these questions, the work presents the research hypotheses. The first hypothesis is that sellers build relations with their customers, especially while welcoming them. The second hypothesis is that sellers sustain their commercial business by convincing their customers through long conversations. Another hypothesis is that using language properly can improve the seller-customer relationship whereas a bad language use can bother that relationship. As far as the methodology is concerned, observation and interview were used for data collection. Concerning the data analysis, the study identifies particular words used by sellers and customers and the impact that those words have on the addressees. As findings, the study finds out that sellers use selected words at the beginning to build relations with their customers that they sustain their commercial business in the continuation of conversations with their customers. It also finds out that language use has an impact on the relationship between sellers and customers in Ngozi central market. Finally, the work raises some recommendations directed to sellers, customers and to further researchers.<br/> |
| 650 #7 - VEDETTE-MATIÈRE - NOM COMMUN |
|---|
| Source du terme |
BI-BuBU |
| Vedette de sujet ou vedette comportant un nom géographique |
Kirundi(langue). |
| Subdivision générale |
Expression orale. |
| -- |
Maché central. |
| Subdivision géographique |
Ngozi(ville). |
| 655 #7 - TERME D'INDEXATION - GENRE OU FORME |
|---|
| Source du terme |
BI-BuBU |
| Données ou terme dominant sur le genre ou la forme |
Mémoire |
| 700 1# - VEDETTE SECONDAIRE - NOM DE PERSONNE |
|---|
| Code de relation |
dir. |
| Nom de personne |
Harerimana, Jean Bosco |
| 710 1# - VEDETTE SECONDAIRE - NOM DE COLLECTIVITÉ |
|---|
| Code de relation |
aut. |
| Nom de la collectivité ou nom de lieu comme élément de classement |
University of Burundi |
| Collectivité subordonnée |
Faculty of Arts and social sciences, department of english language and literature |
| 942 ## - ÉLÉMENTS D'ENTRÉE ADDITIONNELLE (KOHA) |
|---|
| Source de la classification ou du système de rangement |
|
| Type d item koha |
Memoire |