TY  - BOOK
AU  - Clemmer,Jim
AU  - Sheehy,Barry
TI  - Firing on all cylinders: the service quality system for high- powered corporate performance
SN  - 9781556237041
PY  - 1992///
CY  - Homewood
PB  - business one Irwin
KW  - BI-BuBU
KW  - Management.Performance
ER  -