TY  - BOOK
AU  - Ross,Joel E.
AU  - Perry,Susan
TI  - Total quality management: text, cases and readings
SN  - 157444266X
PY  - 1999///
CY  - London
PB  - St.Lucie Press
KW  - BI-BuBU
KW  - Gestion
KW  - Qualité totale
KW  - Book
N1  - Index
ER  -